Get Help with Commission Hype

Have a question or running into an issue? We're here to help.

Email: [email protected]

We typically respond within 24 hours.

Frequently Asked Questions

Why isn't my paywall loading plans?

Make sure you have an active internet connection. Pull down on the paywall to retry. If the issue persists, tap "Restore Purchases" — this can sometimes re-establish the connection to the App Store.

How do I restore my subscription on a new device?

Open the app, tap the settings gear in the top corner, and tap "Upgrade to Pro." On the paywall, tap "Restore Purchases" at the bottom. Your subscription will be restored automatically.

My Hype Dollars don't match my actual commission. What do I do?

Tap the "Sync to Reality" button on the home screen (appears when your Hype total is higher than your logged actual commission). This reconciles your tracked estimate with what you actually earned.

Can I track multiple commission types in one shift?

Yes. Each interaction kind (Knock, Contact, Pitch, etc.) can have its own commission value. Set these up in Settings → Edit Commission.

How do I log yesterday's numbers?

Use the Backfill feature. Tap the calendar icon or navigate to Backfill from the main menu to log sessions for past dates.

Why can't I see my data on my Apple Watch?

Make sure both your iPhone and Apple Watch are nearby with Bluetooth enabled. Open the app on your iPhone first, then open the Watch app. If data still doesn't sync, try force-quitting and reopening both apps.

How do I export a shift report?

Go to Settings → Export Report. Select the date range and tap Export to generate a PDF you can share or email.